We're committed to ensuring all our products are of high quality, we know that there are times when you need to return or exchange an item purchased from our online store.
How do I return a product?
For returns please ensure you have your order number available. Then contact via email at firstname.lastname@example.org. We can then explain the options available for returning an item, depending on the size and weight small items can be posted back to us.
Please be aware that international customs duties and sales taxes are non refundable and customers should seek to claim this back from their tax authority.
Changed your mind?
- If it is within the 30 days since you received your order then you can return it to us providing it is unused and in the original packaging with all of the component parts and any promotional items received. Returned items should be in saleable condition with no writing or labels applied.
- Certain items are unfortunately excluded from this offer; anything that has been made to your specification or have been personalised cannot be returned.
- Carriage charges for unwanted returns will be at your expense.
Product has been damaged in transit?
Should you receive any parcel from us that contains damaged goods this should be notified to us as soon as possible within 7 days of purchase. We will arrange for the collection of the item. If you have used an item that was damaged in transit, we will assume that you have accepted it and you will not be entitled to a replacement.
Please do not accept an item if there are any signs of damage to the parcel.
Received an incorrect item?
If the contents of your delivery differ from what you were expecting or what appears on your invoice, please notify us as soon as possible within 7 days of purchase via email and let us know what has discrepancies, a photo of the order would be a great help.
If the goods are faulty within the first 30 days of purchase please contact us to arrange a return, refund or a repair. If the product(s) returned to us are not found to be faulty or out of specification then the cost of the return will be deducted from the refund.
Third Party MFT Tables
If your MFT Table is not an original Festool top and the products we supply are too tight or do not fit, this is genrally due to the hole on your board not being 20mm or 20.1mm (Festool tops), we will how ever try to resolve your issue in establishing the correct size of your holes.
If the you still wish to return these items the please send them back to our returns address at your own cost, if the products are out of specification we will refund a reasonable return shipping cost.